Subject: FW: [IMPORTANT INFO] - Payment Escalation - Seller Payment
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Anna Jeanne <[email-masked]>, Nuno Correia <[email-masked]>
Date: Sun, 4 Nov 2018 09:53:22 +0000

IMPORTANT INFO

DATE

02/11/2018

TOPIC

Payment Escalation - Seller Payment

DETAILS

If seller contacts us claiming that the Payment has not been received, before escalating to Payment Team, please check if you can resolve the issue yourself.

These are the steps you can follow:

  *   Check Payment Diagnostics by selecting Transaction -> View Payment Diagnostics

  *   If you see the information that the seller does not have Getting Paid Method Entered:

-

no need to escalate the case to payments - please reply to the seller that he needs to select default getting paid method.

  *   Once this is done, Payment will be generated automatically - no need to forward this to Payment Team

  *   Check if the seller is blocked:

  *   If you see the note that the seller is blocked:

This will also appear in Payment Diagnostics as per below:

  *   please flag this with your TL who will be able to investigate this further for you and contact Fraud Team if needed

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