Subject: 18778783 - Fan Seller - Galatasaray vs Fenerbahce - 02/11/2018 21:00 - Passolig card issue
From: Pooja Pachauri <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Fri, 2 Nov 2018 19:34:47 +0530 (IST)

Hi Ashwinee, 

With reference to the above TID, buyer called us informing when he arrived at the venue to collect his tickets, he was informed that he has passolig cards but there are no tickets transferred to the cards. Buyer is very much frustrated and asking for refund. He also said he can provide us a video as a proof that he was denied at the venue stating no tickets in card. 

Please check and advise what could be done in this case. 

Regards, 
Pooja