Subject: 18554508 - Fan Seller - Day6 - 09/11/2018 19:30 - VIP Pass issue
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Pooja Pachauri <[email-masked]>
Date: Fri, 2 Nov 2018 16:43:35 +0530 (IST)

Hi Nuno, 

I've flagged this on my google sheet and Sinead advised me to email you in regards to this issue. 

Seller listed tickets as E-tix and also uploaded the tickets. His listing note - includes VIP. 

The seller informed us that the ticket he sold comes with VIP. 

He now claims that in order for the buyer to get VIP passes ; the original buyer (the seller) needs to accompany the buyer to the event. 

Could you seek advice from CSNY on whether this would be normal for the venue. 

Kind Regards, 
Ashwinee 

From: "Pooja Pachauri" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 2 November, 2018 11:50:19 
Subject: 18554508 - Fan Seller - Day6 - 09/11/2018 19:30 - VIP Pass issue 

Hi Ashwinee, 

With reference to the above TID, seller informed us that the ticket he sold comes with hi touch which is for VIP. He contacted the venue and they said the person with the ticket had to be with the buyer in order to get the VIP pass. Therefore, the person who bought his ticket would have to meet the seller to get the VIP pass. 

Can we please check this and inform the same to buyer. 

Regards, 
Pooja