Subject: Event ID : 3186666 - Fan seller - Elton John - 23/06/2019 - France - Mapping Issues
From: Ashwinee Latchayya <[email-masked]>
Date: Fri, 2 Nov 2018 15:42:34 +0530 (IST)

Hi Nuno, 

With reference to the following TID 18561714 ; the buyer has purchased tickets for Category 3 and received tickets for 'General'. 

After checking on the venue's official website ; we've found out that there is no Category 3 

From: "Nathan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 30 October, 2018 12:12:16 
Subject: TID: 18561714 

Hi Ashwinee, 

In regards to the above TID ; the buyer received tickets for section 'General' and the seller listed as Category 3. 

According to the venue map, there is no category 3. 

This could be an issue with our EDM mapping team. 

Please check with the concerned team. 

Kind Regards, 
Nathan