Subject: [IMPORTANT INFO] - Flagging Cases to EDM (OnCallDataManagement) and Subject Line reminder
From: Brian Sexton <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Nuno Correia <[email-masked]>, Sinead Bartley <[email-masked]>
Date: Thu, 1 Nov 2018 13:20:26 +0000

IMPORTANT INFO

DATE

01/11/2018

TOPIC

Flagging Cases to EDM (OnCallDataManagement) and Subject Line reminder

DETAILS

When you are flagging cases to your TL about mapping issues, cancelled, postponed events etc. they need to be flagged to On Call Data Management.

Please use this template when you are emailing your TL.

Subject line:

EID- SELLER TYPE- EVENT NAME- EVENT DATE- GEO-ISSUE

Template:

*           Transaction/ Listing number :

*           Event ID:

*           Event Name:

*           Event Date:

*           Geography:

*           Username:

*           What needs to be done:

*           Link as proof:

*           Link to viagogo page:

As a reminder this is the subject line you must use when flagging to your TL for everything else:

TID/LID- SELLER TYPE GEO- EVENT NAME- EVENT DATE- ISSUE

For example this is a perfect subject line;

17107500 - Broker UK - Radiohead - 10/11/2018 - Wrong Tickets

For example this is not a good subject line;

TID 17107500 / Power Seller Broker Pay After Event UK / Event Name: Radiohead / Event Date: 10-11-2018 / Issue: wrong tickets

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