Subject: Important- SubjectLine
From: Urvika Chaudhary <[email-masked]>
To: Viagogo Group <[email-masked]>
Date: Thu, 1 Nov 2018 17:58:14 +0530 (IST)

Hi Team, 

Just a reminder- (As we are being marked down for re-categorising. Please follow this) 

Make sure to know the importance of changing the subject-line of the case. 

As soon as you start your case, I would possibly recommend for you all to read the case history and before even answering the customer, changing the subject to whatever is applicable so you don't forget. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager - viagogo 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ]