Subject: Re: AUDIT RED FLAG TID-17764820/ Subject /Thoms Mavula
From: Ashwinee Latchayya <[email-masked]>
To: Viraat <[email-masked]>
Cc: Robert <[email-masked]>, Eliza deSouza <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 30 Oct 2018 19:57:43 +0530 (IST)

Hi Viraat, 

This has already been flagged to me by Brian on October 24th and Thoms has already been coached in regards to this issue. 

Kind Regards, 
Ashwinee 

From: "Viraat" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Robert" <[email-masked]>, "Eliza deSouza" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, 30 October, 2018 15:20:28 
Subject: Fw: AUDIT RED FLAG TID-17764820/ Subject /Thoms Mavula 

Hi Ashwinee, 

Thom's has received a quality Flag. Can you please review the case with the agent and provide the feedback. 

Kindly get this done today itself and revert back to the email thread. 

Regards 

Viraat 

From: Robert Cosgrove <[email-masked]> 
Sent: 30 October 2018 15:13 
To: Virat Joshi; Urvika Chaudhary 
Subject: FW: AUDIT RED FLAG TID-17764820/ Subject /Thoms Mavula 

Hi, 

Please address this Redflag with the agent and let us know when it has been done. 

Kind regards 

Robert 

From: Eliza deSouza 
Sent: 22 October 2018 10:58 
To: Robert Cosgrove <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: AUDIT RED FLAG TID-17764820/ Subject /Thoms Mavula 
Importance: High 

Hi Robert, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorise the subject. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza