Subject: 17655031 - Fan seller - Andrea Bocelli - 03/11/2018 18:30 - Seller's fulfillment issue
From: Pooja Pachauri <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Tue, 30 Oct 2018 18:28:10 +0530 (IST)

Hi Ashwinee, 

With reference to the above TID, buyer turned seller purchased the tickets from us under TID: 15313172 and got the tickets late from us hence missed the MSBD. Her 3 sales ( 17655031,17637862,17641029 ) went to pending substitution. She informed us that she got the tickets late from UPS. I moved out the sales from Pending Substitution however in one of her sale - 17637862, Sergio Fuente has already provided alternate tickets to the buyer. 

Also seller has listed the tickets as electronic tickets and she has actually paper tickets. I have asked for the address from buyers and informed on call to her that she need to ship the tickets for all the sales ASAP. Please check and advise if the sale 17637862, needs to be cancelled as buyer has already been offered alternative tickets. 

Regards, 
Pooja