Subject: Re: 13258539 ; Broker CH; Ed Sheeran; 03/08/2018 18:30; Buyer has not yet been refunded
From: Ashwinee Latchayya <[email-masked]>
To: Harpriya Walia <[email-masked]>
Date: Tue, 30 Oct 2018 14:26:41 +0530 (IST)

Hi Tania, 

Please re escalate to payments mentioning ' according to Anna.Jeanne the buyer is entitled for a refund & was requested manual payment details 2 months ago. It was moved to RAG tracker however buyer hasn't been refunded yet and is chasing refund. 

Kind Regards, 
Ashwinee 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 30 October, 2018 11:39:48 
Subject: Re: 13258539; Broker CH; Ed Sheeran; 03/08/2018 18:30; Buyer has not yet been refunded 

any update on this? 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 22 October, 2018 17:19:15 
Subject: 13258539; Broker CH; Ed Sheeran; 03/08/2018 18:30; Buyer has not yet been refunded 

Hi Ash, 

The Buyer of this TID was RAG and provided proof of that; Agent Flavius escalated this to Payments on 4th August; 
a note was then put which stated that the Buyer must provide bank details for manual refund; 
buyer provided the details- I escalated this again to Payments on 10th August. 
The Buyer juste mailed informing me they have not yet received their refund. 

Flagging to you as discussed. 

Regards, 
Harpriya