Subject: Re: 14999160 Jeff Lynne's ELO 26/10/2018 Broker UK Issue: Wrong tix issue
From: Ashwinee Latchayya <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Cc: Pooja Pachauri <[email-masked]>
Date: Tue, 30 Oct 2018 12:54:35 +0530 (IST)

Hi Anurag, 

This case was escalated to payments as buyer purchased tickets in Upper Tier and received West Lower Tier tickets. 

After being escalated once, payments came back asking why exactly they were wrong. After which Pooja has re-escalated explaining why tickets were wrong. 

I'll investigate this case again and Pooja will take the necessary action. 

Kind Regards, 
Ashwinee 

From: "Anurag Pradhan" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 30 October, 2018 03:19:37 
Subject: 14999160 Jeff Lynne's ELO 26/10/2018 Broker UK Issue: Wrong tix issue 

HI Ashwinee, 

Buyer had initially reported received wrong tickets, the case was escalated for partial refund as offered by the agent. However when investigated the case the tickets seems to be in the correct section and the payments team has returned the partial refund requested as well informing the same. The case was then escalated to the payments team again. 

Can you please re-assign this case to Pooja so that the correct action can be taken to resolve the case. 

Regards, 

Anurag 

From: "Vipin Rawat" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Monday, October 29, 2018 11:54:54 PM 
Subject: TID: 14999160 Jeff Lynne's ELO 26/10/2018 Broker UK Issue: Wrong tix issue 

Hi Anurag, 

The buyer has emailed earlier for wrong tix received but the tix he received seems to be correct. 

The previous agent has provided the buyer partial refund offer and buyer has accepted that also and it has been escalated to payments team twice. 

Thanks, 

Vipin