Subject: 14999160 Jeff Lynne's ELO 26/10/2018 Broker UK Issue: Wrong tix issue
From: Anurag Pradhan <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Tue, 30 Oct 2018 03:19:37 +0530 (IST)

HI Ashwinee, 

Buyer had initially reported received wrong tickets, the case was escalated for partial refund as offered by the agent. However when investigated the case the tickets seems to be in the correct section and the payments team has returned the partial refund requested as well informing the same. The case was then escalated to the payments team again. 

Can you please re-assign this case to Pooja so that the correct action can be taken to resolve the case. 

Regards, 

Anurag 

From: "Vipin Rawat" <[email-masked]> 
To: "Anurag Pradhan" <[email-masked]> 
Sent: Monday, October 29, 2018 11:54:54 PM 
Subject: TID: 14999160 Jeff Lynne's ELO 26/10/2018 Broker UK Issue: Wrong tix issue 

Hi Anurag, 

The buyer has emailed earlier for wrong tix received but the tix he received seems to be correct. 

The previous agent has provided the buyer partial refund offer and buyer has accepted that also and it has been escalated to payments team twice. 

Thanks, 

Vipin