Subject: Fwd: [PROCESS UPDATE] - RAG Process Update
From: Ashwinee Latchayya <[email-masked]>
To: Thoms Mavula <[email-masked]>
Date: Fri, 26 Oct 2018 20:01:32 +0530 (IST)

From: "Brian Sexton" <[email-masked]> 
To: [email-masked] 
Sent: Monday, 16 July, 2018 17:22:25 
Subject: FW: [PROCESS UPDATE] - RAG Process Update 

	

PROCESS UPDATE 

DATE 	

16/07/2018 

TOPIC 	

RAG Process Update 

DETAILS 	

If a buyer purchased several tickets in one order and not all of the tickets are invalid, the RAG still applies to the entire order. For example, if the buyer purchased 3 tickets, but only 1 is invalid and did not let one member of the party attend the event, we must consider it as a full RAG, this means that after the investigation, if we decide to request a refund to the buyer, the order must be refunded in full.