Subject: 18625400 - fan seller - Eddy De Pretto - 08/03/2019 20:00 - extra charge from viagogo.
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Thoms Mavula <[email-masked]>
Date: Fri, 26 Oct 2018 17:12:36 +0530 (IST)

Hi Nuno, 

With reference to the above TID ; the buyer claims to have been charged an extra amount of 3.56 euros. 

The buyer has provided proof of bank statement and it says 'Viagogo card's fee'. 

We've come across cases where buyers have been charged extra and after asking proof we inform them this is a bank charge and they need to check with their bank. 

However, in this situation ; it says 'Viagogo card's fee'. 

Can we check this case with the payments team please. 

Kind Regards, 
Ashwinee 

From: "Thoms Mavula" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Friday, 26 October, 2018 15:10:55 
Subject: 18625400 - fan seller - Eddy De Pretto - 08/03/2019 20:00 - extra charge from viagogo. 

Hi Ashwinee, 

In regards to the TID above, the buyer emailed us claiming he has been charged extra of 3.56 euro. 

He provided the proof of the bank statement. 

I checked proof and it is written he has been charged of viagogo's card fee. 

Could you please investigate or contact the payment team for further action. 

King regards, 
Thoms