Subject: RE: [IMPORTANT INFO] - NFL London 28/10 edge cases
From: Brian Sexton <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Thu, 25 Oct 2018 12:48:31 +0000

Hi Ashwinee,

No don’t confirm that buyer will be refunded, say that you will pass this on to a supervisor and then flag it to Nuno or I.

Kind regards,
Brian

From: Ashwinee Latchayya <[email-masked]>
Sent: Thursday 25 October 2018 13:45
To: Brian Sexton <[email-masked]>
Subject: Re: [IMPORTANT INFO] - NFL London 28/10 edge cases

Hi Brian,

In regards to NFL event ; can you confirm whether we can advise the buyer that the order will be refunded if there is a mail that has already been sent to them informing that the order will be refunded for a non-edge case.

Kind Regards,
Ashwinee

________________________________
From: "Brian Sexton" <[email-masked]<mailto:[email-masked]>>
To: [email-masked]<mailto:[email-masked]>
Cc: "Felipe FleuryGil" <[email-masked]<mailto:[email-masked]>>, "Nuno Correia" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 25 October, 2018 18:07:27
Subject: FW: [IMPORTANT INFO] -  NFL London 28/10 edge cases

                                  IMPORTANT INFO

DATE

28-10-2018

TOPIC

NFL London edge cases - Philadelphia Eagles vs Jacksonville Jaguars

DETAILS

********************************IMPORTANT*****************************************

Please do not take any decision about NFL orders before checking with your TL.
You should not advise buyers that order will be refunded, especially if they are travelling to the event. If buyer contact chasing tickets, come to see a TL.

@TLs – flag these cases to me or Nuno

KB LINK