Subject: Re: AUDIT RED FLAG TID-17764820/ Subject /Thoms Mavula
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Eliza deSouza <[email-masked]>
Date: Thu, 25 Oct 2018 13:43:40 +0530 (IST)

Hi Brian, 

I've reviewed this case with Thoms and have shared feedback. 

He will be more attentive henceforth. 

Kind Regards, 
Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]> 
Sent: Wednesday, 24 October, 2018 22:30:43 
Subject: FW: AUDIT RED FLAG TID-17764820/ Subject /Thoms Mavula 

Hi, 

Could you please review this case and confirm that the coaching session has been complete by EOD tomorrow? 

Kind regards, 

Brian 

From: Eliza deSouza 
Sent: Wednesday 24 October 2018 17:59 
To: Brian Sexton <[email-masked]> 
Subject: Re: AUDIT RED FLAG TID-17764820/ Subject /Thoms Mavula 

+ [ mailto:[email-masked] | 
@Brian Sexton ] 

From: Eliza deSouza 
Sent: 22 October 2018 10:58:09 
To: Robert Cosgrove 
Cc: Maiwenn Gouthe; Valentina Cante 
Subject: AUDIT RED FLAG TID-17764820/ Subject /Thoms Mavula 

Hi Robert, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorise the subject. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza