Subject: 17760903
From: Ashwinee Latchayya <[email-masked]>
To: Shilpa Ranga <[email-masked]>
Date: Wed, 24 Oct 2018 18:03:44 +0530 (IST)

C: Buyer claims never having received tickets and chasing refund 
I: Check case history ; TS: 22 day(s), 7 hours away ; State : Pending Seller Payment ; investigated the case and apparently this looks like it was an active redirection from 17670638 to 17760903. 
Buyer of TID 17670638 has been refunded as tickets were never shipped 
A: Emailed buyer we are working on the issue & escalating to refund the final buyer 
N: Escalating