Subject: 18542741 - fan seller - Milan vs Juventus - 11/11/2018 20:30 - unable to remove this case from my follow up
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Thoms Mavula <[email-masked]>
Date: Wed, 24 Oct 2018 14:19:30 +0530 (IST)

Hi Brian, 

Thom's case changed to Taiwan CPC once he received proof of bank statement form the buyer. 

He exited the case however it's still in his follow up. 

Can you reassign this case to APAC please. 

Kind Regards, 
Ashwinee 

From: "Thoms Mavula" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 24 October, 2018 14:03:57 
Subject: 18542741 - fan seller - Milan vs Juventus - 11/11/2018 20:30 - unable to remove this case from my follow up 

Hi Ashwinee, 

In regards to the TD above, buyer emailed claiming that he was charged extra. 

I asked for proof and kept it on my follow up. Once the buyer sent proof; my case turned into Taiwan CPC. 

I exited the case and left the note but the case doesn't vanish from my follow up list. 

Can you please check and advise for further action. 

Thank you, 
Thom's