Subject: Fwd: 18038232
From: Ashwinee Latchayya <[email-masked]>
To: Ashwani Panicker <[email-masked]>
Date: Wed, 24 Oct 2018 12:43:56 +0530 (IST)

From: "Ashwani Panicker" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 24 October, 2018 12:42:16 
Subject: 18038232 

Following our conversation, the tickets you received are E-tickets and as a customer it's your responsibility to print out these tickets. 
You must have received an email containing a link from which you must download a file in the format of PDF which must be printed in out in colour or black and white. Each barcode is unique and can only be scanned once, which is how the venue validates entry. 

viagogo is a platform that enables ticket sellers to reach customers. Event organisers often print tickets with the name of the original purchaser – your seller. 
This in no way affects the validity of the ticket, and you can enter the venue with confidence. Your name does not need to be printed on the ticket in order for you to gain successful entry. 

Hence you are not entitled for any refund.