Subject: Re: AUDIT RED FLAG TID-15145793/ Subject /Gunjan Jain
From: Ashwinee Latchayya <[email-masked]>
To: Brian Sexton <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Eliza deSouza <[email-masked]>
Date: Tue, 23 Oct 2018 20:02:16 +0530 (IST)

Hi Brian, 

I've checked the case and reviewed this with Gunjan. 

She has been coached and the team has been advised to correctly re categorise the subject line before taking any action on the case. 

Kind Regards, 
Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Cc: "Eliza deSouza" <[email-masked]> 
Sent: Tuesday, 23 October, 2018 17:10:01 
Subject: FW: AUDIT RED FLAG TID-15145793/ Subject /Gunjan Jain 

Hi Ashwinee, Urvika, 

Can you please review this case with Gunjan and confirm that she has been coached by EOD? 

Kind regards, 

Brian 

From: Eliza deSouza 
Sent: Tuesday 23 October 2018 12:02 
To: Brian Sexton <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: AUDIT RED FLAG TID-15145793/ Subject /Gunjan Jain 
Importance: High 

Hi Brian, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorise the subject. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza