Subject: 16711197; Broker UK; Philadelphia Eagles vs Jacksonville Jaguars - NFL International Series 2018; 28/10/2018 13:30; Edge case
From: Ashwinee Latchayya <[email-masked]>
To: sinead bartley <[email-masked]>
Cc: Harpriya Walia <[email-masked]>
Date: Tue, 23 Oct 2018 19:38:27 +0530 (IST)

Hi Sinead, 

In regards to the above TID ; the seller cannot fulfil and no subs within the price range was found and buyer was sent an email with refund & voucher. 

There's a note in the case history requesting to contact TL Daren if we received an edge case on the phone ; this query is through email whereby the buyer claims he is ready to accept any category. 

Could we perhaps inform the concerned department that the buyer is willing to accept any category and check if this can be provided to the buyer. 

Kind Regards, 
Ashwinee 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 23 October, 2018 18:10:51 
Subject: 16711197; Broker UK; Philadelphia Eagles vs Jacksonville Jaguars - NFL International Series 2018; 28/10/2018 13:30; Edge case 

Hi Ash, 

With reference to the above TID, there is a note on this TID from agent francesco.restelli which states that - "seller cannot fulfil, no suitable subs in price range, sent cancellation email with refund and voucher offer, MET tool will be monitored for edge cases and we'll check if any solution can be found for them but difficult to find tickets in similar sections and price range. If you get any edge case on the phone please inform your TL and TL Darren so it can be added to the edge cases file."; 

The buyer just mailed asking about the tickets- they are willing to take tickets in any other category. 

Can you please contact agent Francesco on what to do next? 

Regards, 
Harpriya.