Subject: 16711197; Broker UK; Philadelphia Eagles vs Jacksonville Jaguars - NFL International Series 2018; 28/10/2018 13:30; Edge case
From: Ashwinee Latchayya <[email-masked]>
To: Harpriya Walia <[email-masked]>
Date: Tue, 23 Oct 2018 18:04:26 +0530 (IST)

Hi Tania, 

Please resend this email using the correct format. 

Kind Regards, 
Ashwinee 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 23 October, 2018 14:25:04 
Subject: 16711197; Broker UK; Philadelphia Eagles vs Jacksonville Jaguars - NFL International Series 2018; 28/10/2018 13:30; Edge case 

Hi Ash, 

There is a note on this TID from agent francesco.restelli which states that - "seller cannot fulfil, no suitable subs in price range, sent cancellation email with refund and voucher offer, MET tool will be monitored for edge cases and we'll check if any solution can be found for them but difficult to find tickets in simmilar sections and price range. If you get any egde case on the phone please inform your TL and TL Darren so it can be added to the edge cases file."; The buyer just mailed asking about the tickets- they are willing to take tickets in any other category. 

can you please contact agent Francesco on what to do next? 

Regards, 
Harpriya.