Subject: Fwd: [REMINDER] - Wrong Tickets - Asking Brokers if they can fulfil
From: Ashwinee Latchayya <[email-masked]>
To: Worchuirin <[email-masked]>
Date: Mon, 22 Oct 2018 18:28:49 +0530 (IST)

Hi Mike, 

PFB. 

Kind Regards, 
Ashwinee 

From: "Brian Sexton" <[email-masked]> 
To: [email-masked] 
Cc: "sinead bartley" <[email-masked]>, "Stephen Blake" <[email-masked]> 
Sent: Friday, 24 August, 2018 18:57:58 
Subject: RE: [REMINDER] - Wrong Tickets - Asking Brokers if they can fulfil 

Hi everyone, 

Ashwinee pointed this out. 

I should have specified that if you receive a case of ‘wrong quantity’ please inform your TL as we can contact Brokers to ask them to provide missing ticket(s). 

	

REMINDER 

DATE 	

24/08/2018 

TOPIC 	

Wrong Tickets - Asking Brokers if they can fulfil 

DETAILS 	

When a Broker provides wrong tickets we do not need to ask Seller Support to contact the Broker to check if they can provide the correct tickets. 

If a Broker has provided incorrect tickets, please move the order to ‘Pending Substitution – Wrong Tickets’. 

If you move an order to ‘Pending Substitution – Wrong Tickets’ the Broker will receive an automated message asking them if they can provide the correct tickets: 

Broker US, Ticket Network are an exception to this rule, you must contact us to contact Seller Support to check if they can provide the correct tickets.