Subject: 13258539; Broker CH; Ed Sheeran; 03/08/2018 18:30; Buyer has not yet been refunded
From: Harpriya Walia <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Mon, 22 Oct 2018 17:19:15 +0530 (IST)

Hi Ash, 

The Buyer of this TID was RAG and provided proof of that; Agent Flavius escalated this to Payments on 4th August; 
a note was then put which stated that the Buyer must provide bank details for manual refund; 
buyer provided the details- I escalated this again to Payments on 10th August. 
The Buyer juste mailed informing me they have not yet received their refund. 

Flagging to you as discussed. 

Regards, 
Harpriya