Subject: Email Etiquette
From: Ashwinee Latchayya <[email-masked]>
To: Akanksha Kwatra <[email-masked]>, Wamiq Ahmad <[email-masked]>, Tavish Gawri <[email-masked]>, Harpriya Walia <[email-masked]>, Ekta VGG <[email-masked]>, Ashwani Panicker <[email-masked]>, Thoms Mavula <[email-masked]>, Shilpa Ranga <[email-masked]>, Gunjan Jain <[email-masked]>, Pooja Pachauri <[email-masked]>, Dorje Tamang <[email-masked]>, "Nathan Constant. Mbwata" <[email-masked]>, Ashish Semwal <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Viraat <[email-masked]>
Date: Mon, 22 Oct 2018 16:22:57 +0530 (IST)

Hello Team, 

Following the number of complaints we have received in the last couple of days ; I'd like to bring your attention to email etiquette. 

We have recently noticed that emails coming from agents lack professionalism. 

When sending emails ; ensure that the following points are noted: 

Correct subject line 

TID - Broker - Event name - Date - Issue 
17634656 – Broker BR - Andrea Bocelli – 01/10/2018 – Wrong Tickets 

Organisation 

Organise your email into an introduction, body and closing. Your organisation format should follow: 

• Introduction: States your reason for contacting the person. 

• Body: Details the information you’re trying to convey. 

• Conclusion: Wraps up your email. 

Take a moment to proofread 

Draft your email and proofread it, checking it over several times thoroughly for any spelling and grammatical errors. 

You can use the sample below: 

Hi Team Leader's name 

With reference to TID: 1234567, The issue of the Buyer/ seller and what has he / she requested. 

What do you want the team leader to do. 

Thank you for your consideration/ Thank you for your patience and cooperation. 

Kind Regards, 
Ashwinee