Subject: Code of conduct- Emails
From: Ashwinee Latchayya <[email-masked]>
To: Akanksha Kwatra <[email-masked]>, Tavish Gawri <[email-masked]>, Harpriya Walia <[email-masked]>, Wamiq Ahmad <[email-masked]>, Ekta VGG <[email-masked]>, Ashwani Panicker <[email-masked]>, Thoms Mavula <[email-masked]>, Shilpa Ranga <[email-masked]>, Pooja Pachauri <[email-masked]>, Gunjan Jain <[email-masked]>, Dorje Tamang <[email-masked]>, "Nathan Constant. Mbwata" <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Viraat <[email-masked]>
Date: Mon, 22 Oct 2018 16:17:20 +0530 (IST)

Hello Team, 

Following the number of complaints we have received in the last couple of days ; I'd like to bring your attention to email etiquette. 

We have recently noticed that emails coming from agents lack professionalism. 

When sending emails ; ensure that the following points are noted: 

Correct subject line 

TID - Broker - Event name - Date - Issue 
17634656 – Broker BR - Andrea Bocelli – 01/10/2018 – Wrong Tickets 

Organisation 

Organise your email into an introduction , body and closing . Your organisation format should follow: 

• Introduction: States your reason for contacting the person. 

• Body: Details the information you’re trying to convey. 

• Conclusion: Wraps up your email. 

Take a moment to proofread 

Draft your email and proofread it, checking it over several times thoroughly for any spelling and grammatical errors. 

You can use the sample below: 

Hi Team Leader's name 

With reference to TID: 1234567, The issue of the Buyer/ seller and what has he / she requested. 

What do you want the team leader to do. 

Thank you for your consideration/ Thank you for your patience and cooperation. 

Kind Regards, 
Ashwinee 

From: "Urvika Chaudhary" <[email-masked]> 
To: "Viney Stan" <[email-masked]>, "Worchuirin" <[email-masked]>, "Sagar Seth" <[email-masked]>, "Anurag Pradhan" <[email-masked]>, "Charanjit Singh" <[email-masked]>, "Mansi Chhabra" <[email-masked]>, "Ashwinee Latchayya" <[email-masked]> 
Cc: "Viraat" <[email-masked]> 
Sent: Monday, 22 October, 2018 12:54:42 
Subject: Code of conduct- Emails 

Hi Team Leaders, 

With reference to the email etiquette training scheduled on 20th October, please disseminate this information among your team members. 

Request you to draft a formal email to your entire team, explaining them that incomplete emails will be returned back to the agents and will not be worked on. You can also add a sample email if necessary. 
The agents will have to ensure that going forward they need to follow the correct format and no informal emails will be accepted. 

Kindly cc me in the emails you forward to the team. 

Please let me know if you need further assistance on this. 

Urvika Chaudhary 
Training Manager - viagogo 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ]