Subject: Re: TID: 18327820 / Feedback
From: Ashwinee Latchayya <[email-masked]>
To: Ashwani Panicker <[email-masked]>
Date: Sat, 20 Oct 2018 10:38:30 +0530 (IST)

Hi Ashwani, 

Thank you for taking note of the points below. 

Kind Regards, 
Ashwinee 

From: "Ashwani Panicker" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Viraat" <[email-masked]> 
Sent: Saturday, 20 October, 2018 10:31:50 
Subject: Re: TID: 18327820 / Feedback 

Hi Ashwinee, 

Will keep the below points in mind in future . 

Regards 

Ashwani 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Ashwani Panicker" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "viraat" <[email-masked]> 
Sent: Friday, 19 October, 2018 12:22:27 
Subject: TID: 18327820 / Feedback 

Hi Ashwani, 

The buyer of the above TID has emailed querying about the price paid. 

You've actioned on the case without re categorising the subject line. One of the first thing, we would do before taking action on a case is re categorising the subject line whenever it is necessary. 

In this particular case, the buyer stated he was charge extra. You've then requested statement from the buyer and kept on follow up. 

Another thing all the agents were advised was - NOT to send the same email repeatedly to the buyer/seller. 

You've sent the same email 4 times over the last 4 days. Please ensure that this doesn't repeat. 

Instead, you could have kept a follow up without replying and clearly mentioning in you CIAN note that you are still awaiting proof from the buyer. 

Kind Regards, 
Ashwinee