Subject: Re: 18025455 - Fan seller - ATP World Tour Finals 2018 - Saturday - Night Session - 17/11/2018 18:00 - request to remove seller's charge
From: Ashwinee Latchayya <[email-masked]>
To: Pooja Pachauri <[email-masked]>
Date: Fri, 19 Oct 2018 19:56:49 +0530 (IST)

Hi Poo, 

Someone else has actioned on this case and this has also been Escalated to Manager Callback. 

Kind Regards, 
Ashwinee 

From: "Pooja Pachauri" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, 18 October, 2018 17:37:31 
Subject: 18025455 - Fan seller - ATP World Tour Finals 2018 - Saturday - Night Session - 17/11/2018 18:00 - request to remove seller's charge 

Hi Ashwinee, 

Seller called to ask why his sale has been cancelled and he has been charged. As per him agent Daniel asked him to upload tix for 18th and he did the same. He was told that buyer accepted the upgraded tix but date was not mentioned. We only asked seller to upload tickets for section A (421) and he uploaded the same section tickets for 18th. 

As per seller, he uploaded upgraded for 18th instead of 17th and Daniel confirmed that buyer accepted them. Now we have cancelled the sale for seller and charged him for not fulfilling the sale. Please check and advise if we can remove the seller's charges. 

Thanks, 
Pooja