Subject: Re: AUDIT RED FLAG TID-18058043/ Subject/ Wamiq Ahmad
From: Ashwinee Latchayya <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Viraat <[email-masked]>, Robert <[email-masked]>
Date: Fri, 19 Oct 2018 19:25:16 +0530 (IST)

Hi Urvika, 

I have reviewed this case with Wamiq. 

Wamiq requeued the case as the buyer said she wanted to give provide feedback in Finnish language. 

Feedback has been shared and he has been coached when to requeue and to make sure that we support the language before taking such step. 

Kind Regards, 
Ashwinee 

From: "Urvika Chaudhary" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Viraat" <[email-masked]>, "Robert" <[email-masked]> 
Sent: Friday, 19 October, 2018 16:15:13 
Subject: Re: AUDIT RED FLAG TID-18058043/ Subject/ Wamiq Ahmad 

Hi Ashwinee, 

Received a RED FLAG for Wamiq Ahmad. 

Please review the case with the agent and provide the feedback on this thread. Please review it by Today. 

Urvika Chaudhary 
Trainer Manager - viagogo 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Robert Cosgrove" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "viraat" <[email-masked]> 
Sent: Friday, 19 October, 2018 16:09:39 
Subject: FW: AUDIT RED FLAG TID-18058043/ Subject/ Wamiq Ahmad 

Please address this and get back to us thanks 

Rob 

From: Eliza deSouza 
Sent: 18 October 2018 16:36 
To: Robert Cosgrove <[email-masked]> 
Cc: Maiwenn Gouthe <[email-masked]>; Valentina Cante <[email-masked]> 
Subject: AUDIT RED FLAG TID-18058043/ Subject/ Wamiq Ahmad 

Hi Robert, 

I have come across a red flag for this agent 

Synopsis: Agent did not re-categorised the subject. And on the second contact from the buyer, agent changed from English (UK) to Finnish and returned to the queue. But buyer sent email in English and was aware that feedback in Finnish was not an option. 

Please confirm within 48 hours that the agent has been coached. 

Thank you, 

Eliza