Subject: TID: 18327820 / Feedback
From: Ashwinee Latchayya <[email-masked]>
To: Ashwani Panicker <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Viraat <[email-masked]>
Date: Fri, 19 Oct 2018 12:22:27 +0530 (IST)

Hi Ashwani, 

The buyer of the above TID has emailed querying about the price paid. 

You've actioned on the case without re categorising the subject line. One of the first thing, we would do before taking action on a case is re categorising the subject line whenever it is necessary. 

In this particular case, the buyer stated he was charge extra. You've then requested statement from the buyer and kept on follow up. 

Another thing all the agents were advised was - NOT to send the same email repeatedly to the buyer/seller. 

You've sent the same email 4 times over the last 4 days. Please ensure that this doesn't repeat. 

Instead, you could have kept a follow up without replying and clearly mentioning in you CIAN note that you are still awaiting proof from the buyer. 

Kind Regards, 
Ashwinee