Subject: Fwd: India flag : Tid Transaction ID: 17513607
From: Ashwinee Latchayya <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Kritika Mirchandani <[email-masked]>
Date: Fri, 19 Oct 2018 11:33:51 +0530 (IST)

Hi Urvika, 

The reason why Ashwani wrapped up the case is because this was flagged to Kritika by agent Aditi. 

After checking with Kritika, we found out that this case was flagged to Sinead who has then informed Kritika that this has been forwarded separately. 

Ashwani has wrapped up as Sinead has contacted ECC agent in regards to this issue. 

Ashwani is off today and I can see that ECC has taken ownership of the case once again now. 

Kind Regards, 
Ashwinee 

From: "Urvika Chaudhary" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Robert" <[email-masked]>, "Kritika Mirchandani" <[email-masked]> 
Sent: Friday, 19 October, 2018 11:09:40 
Subject: Fwd: India flag : Tid Transaction ID: 17513607 

Hi Ashvinee, 

Please see this has to be assigned back to Ashwani Panicker. He needs to take an action on this. Please get back to me on the same thread once this is done. 

Urvika Chaudhary 
Trainer Manager - viagogo 

Live Salesman 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Robert Cosgrove" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "kritika" <[email-masked]> 
Sent: Thursday, 18 October, 2018 20:26:27 
Subject: FW: India flag : Tid Transaction ID: 17513607 

Please reassign this back to Ashwani. She needs to answer the query. 

Let me know her response 

Robert 

From: Laura Begley 
Sent: 18 October 2018 15:24 
To: Robert Cosgrove <[email-masked]> 
Subject: India flag : Tid Transaction ID: 17513607 

Hi Rob, 

Just flagging this case with you, the agent ashwani.panicker has wrapped up on the case 23 minutes ago without answering the buyers questions. 

The agent seems to think ECC are working on the case – we have informed agents to answer as normal . 

Can you advise the agent to answer the buyer please. 

Kind Regards, 

Laura Begley 

TL Executive Customer Care (ECC) 

[ https://secure.skype.com/portal/overview | Laura_majella ]