Subject: Re: 17588598 - Ticketnetwork - Jay Rock & Reason - 16/09/2018 20:00 - Event date change
From: Ashwinee Latchayya <[email-masked]>
To: sinead bartley <[email-masked]>
Date: Thu, 18 Oct 2018 18:59:56 +0530 (IST)

Hi Sinead, 

Thank you for forwarding this. 

Yes, I'll make sure the correct template for cancelled events is used henceforth. 

Kind Regards, 
Ashwinee 

From: "sinead bartley" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Cc: "Pooja Pachauri" <[email-masked]> 
Sent: Thursday, 18 October, 2018 17:58:52 
Subject: RE: 17588598 - Ticketnetwork - Jay Rock & Reason - 16/09/2018 20:00 - Event date change 

Hi Ashwinee, 

I will forward this separately, however please note the template for cancelled events is much more simple and will save agents some time. The below is for updating information on the website other than this eg. map corrections. 

Kind regards, 

Sinéad. 

From: Ashwinee Latchayya <[email-masked]> 
Sent: Thursday 18 October 2018 10:48 
To: Sinead Bartley <[email-masked]> 
Cc: Pooja Pachauri <[email-masked]> 
Subject: 17588598 - Ticketnetwork - Jay Rock & Reason - 16/09/2018 20:00 - Event date change 

Hi Sinead, 

*** As per your previous email, we checked on the official website ; there was no information about cancellation. However when clicking on the date (12/11/2018) to pruchase tickets ; we got redirected to buying tickets on a partner webpage. There's a note with 'New Date'. 

Can you forward this to the on-call team if you deem the above link will suffice please. 

Transaction/ Listing number : 17588598 

Event ID: 2872975 

Event Name: Jay Rock & Reason 

Event Date: 16/09/2018 

Geography: Toronto 

Username: [ mailto:[email-masked] | [email-masked] ] 

What needs to be done: Event to be marked as Rescheduled to 12/11/2018 

*** Link as proof: [ https://protect-eu.mimecast.com/s/SYhaCQnqoIkYLWmUx0ZQP | https://www.ticketweb.ca/event/jay-rock-mod-club-tickets/8500835?REFERRAL_ID=tmfeed&_ga=2.209362647.475146040.1539855686-1377069181.1539855686 ] 

Link to viagogo page: Not opening as event is already over according to our website. 

Kind Regards, 

Ashwinee 

From: "sinead bartley" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Pooja Pachauri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 18 October, 2018 13:19:56 
Subject: RE: 17588598 - Ticketnetwork - Jay Rock & Reason - 16/09/2018 20:00 - Event date change 

Hi Ashwinee, 

Unfortunately a news website is not sufficient, it would have to be an official source eg. the organiser or the venue. 

Please see if further links can be found. 

Kind regards, 

Sinéad. 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday 18 October 2018 08:42 
To: Sinead Bartley < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Pooja Pachauri < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 17588598 - Ticketnetwork - Jay Rock & Reason - 16/09/2018 20:00 - Event date change 

Hi Sinead, 

According to our investigation, the event has been rescheduled to 12/11/2018. 

Can we forward this information to the on-call team please. 

Transaction/ Listing number : 17588598 

Event ID: 2872975 

Event Name: Jay Rock & Reason 

Event Date: 16/09/2018 

Geography: Toronto 

Username: [ mailto:[email-masked] | [email-masked] ] 

What needs to be done: Event to be marked as Rescheduled to 12/11/2018 

Link as proof: [ https://protect-eu.mimecast.com/s/pEyJCROrpCvxXL8FNo1rH | 
https://exclaim.ca/music/concerts/jay_rock_the_big_redemption_tour-toronto-2018-11-12 ] 

Link to viagogo page: Not opening as event is already over according to our website. 

Kind Regards, 

Ashwinee 

From: "Pooja Pachauri" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 18 October, 2018 11:53:28 
Subject: 17588598 - Ticketnetwork - Jay Rock & Reason - 16/09/2018 20:00 - Event date change 

Hi Ashwinee, 

This event has been moved from date 16/09 to 12/11 and it is not updated on our website yet. Please check the below details: 

Transaction/ Listing number : 17588598 

Event ID: 2872975 

Event Name: Jay Rock & Reason 

Event Date: 16/09/2018 

Geography: Toronto 

Username: [ mailto:[email-masked] | [email-masked] ] 

What needs to be done: Event to be marked as Rescheduled to 12/11/2018 

Link as proof: [ https://protect-eu.mimecast.com/s/pEyJCROrpCvxXL8FNo1rH | https://exclaim.ca/music/concerts/jay_rock_the_big_redemption_tour-toronto-2018-11-12 ] 

Link to viagogo page: Not opening as event is already over according to our website. 

Thanks, 

Pooja