Subject: Re: 18438731 - Fan Seller - BTS - 20/10/2018 - active redirection
From: Ashwinee Latchayya <[email-masked]>
To: Tavish Gawri <[email-masked]>
Date: Wed, 17 Oct 2018 19:15:46 +0530 (IST)

Hi Tavish, 

Please follow the wrong ticket procedure. Offer the buyer voucher or partial refund to keep the tickets. 

Thank you, 
Ash 

From: "Tavish Gawri" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 17 October, 2018 18:16:44 
Subject: Fwd: 18438731 - Fan Seller - BTS - 20/10/2018 - active redirection 

From: "Tavish Gawri" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Wednesday, 17 October, 2018 18:13:26 
Subject: 18438731 - Fan Seller - BTS - 20/10/2018 - active redirection 

Hi Ash 

Buyer complaining of wrong tickets received and provided proof and its an active redirection 16980858 to 18438731 . Buyer purchases ticket lower tien N and got balcon G, Since its an active redirection the chain needs to broken and order should be subbed and I can't do this on CSL. 

Thanks 

Tavish