Subject: 18460158 / Broker - UK / Name : Jeff Lynne's ELO / Date : 12/10/2018 / LMS - Issues collecting ticket
From: Ashwinee Latchayya <[email-masked]>
To: Nuno Correia <[email-masked]>
Cc: Ashwani Panicker <[email-masked]>
Date: Wed, 17 Oct 2018 11:37:42 +0530 (IST)

Hi Nuno, 

Thank you for this quick response. 

I'll get this escalated for the buyer to be refunded. 

Kind Regards, 
Ashwinee 

From: "LMSTeam.UK" <[email-masked]> 
To: "Nuno Correia" <[email-masked]>, "LMSTeam.UK" <[email-masked]> 
Cc: [email-masked], "Ashwani Panicker" <[email-masked]> 
Sent: Tuesday, 16 October, 2018 21:14:13 
Subject: RE: TID: 18460158 / Broker - UK / Name : Jeff Lynne's ELO / Date : 12/10/2018 / LMS - Issues collecting ticket 

Hi Nuno, 

There is ongoing construction on the street where our MBE in Birmingham is. There are/should be directions to the exact pick up location but impossible to know if they were moved by any construction people? 

I’d say we should probably refund this customer if they are very unhappy given the situation. However, other people were able to collect successfully on the day. 

Thanks 

Angelo 

From: Nuno Correia 
Sent: 16 October 2018 12:41 
To: LMSTeam.UK <[email-masked]> 
Cc: [email-masked]; [email-masked] 
Subject: Fw: TID: 18460158 / Broker - UK / Name : Jeff Lynne's ELO / Date : 12/10/2018 / LMS - Issues collecting ticket 

Hello, 

Can you guys please help here? 

Best Regards, 

Nuno Correia 

From: Ashwinee Latchayya < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 16 October 2018 11:21 
To: Nuno Correia 
Cc: Ashwani Panicker 
Subject: Fwd: TID: 18460158 / Broker - UK / Name : Jeff Lynne's ELO / Date : 12/10/2018 / LMS - Issues collecting ticket 

Hi Nuno, 

Buyer claims that he went to the address mentioned below to collect his tickets on the day of the event and he was informed that the collection point was moved to 86 New Street. Buyer claims that there was no direction board or complete address and therefore he was not able to get the tickets. 

Can we contact LMS team to check this information please. 

Kind Regards, 

Ashwinee 

From: "Ashwani Panicker" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashwinee Latchayya" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 16 October, 2018 13:44:43 
Subject: TID: 18460158 / Power seller - UK / Name : Jeff Lynne's ELO / Date : 12/10/2018 / Complain regarding to ticket collection office. 

Hi Ashwinee, 

The buyer called and informed that on the day of the event he went to the collection point to collect the tickets as per the email provided by us to the following address 

Address: Mail Boxes Etc. Birmingham, 51 Pinfold Street, Birmingham, B2 4AY 

Map: Click Here 

Pickup Date and Time: 12 October 2018, 16:00 - 18:00 

However when he reached there he was informed that they moved to 86 New street, there was no assistance provided to get to the venue and no direction board or complete address was available with the result the buyer was not able to get the tickets and in order to get the entry to the venue the buyer had to purchase new tickets from the event organisers . 

The buyer is asking for complete refund also want to inform his dissatisfaction and poor customer services of the pick up collection office . 

Can you please check with the concern team that is the buyer entitled for a refund or not . 

Regards 

Ashwani