Subject: Please check
From: Ashwani Panicker <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Tue, 16 Oct 2018 19:01:39 +0530 (IST)

As part of our investigation this is to inform you that the tickets you purchased are Box Office tickets . 
The ticket you received is STE 202 which are box office tickets hence the tickets which you received are correct and valid . Hence you are not entitled for any refund .