Subject: 18142846 / Ticket Network / Tampa Bay Lightning Vs. Carolina Hurricanes / 16/10/2018- issue in downloading mobile tickets
From: Ashwinee Latchayya <[email-masked]>
To: Ashwani Panicker <[email-masked]>
Date: Tue, 16 Oct 2018 13:57:09 +0530 (IST)

Hi Ash, 

Advise the buyer he needs to download the app and register using the email address he has used on his account. 

Kind Regards, 
Ash 

From: "Ashwani Panicker" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Tuesday, 16 October, 2018 13:21:14 
Subject: TID: 18142846 / Power Seller Ticket Network / Name : Tampa Bay Lightning Vs. Carolina Hurricanes / Date : 16/10/2018- issue in downloading mobile tickets 

Hi Ashwinee, 

The buyer informed that he is not able to download the mobile tickets . 
The last rep has informed him about the steps to follow with the mobile tickets . 
However he is getting error message when he try to download them . 

The event is too today can you please tell the concern team to contact the buyer . 

Encl: Screen shot of the error msg provided by buyer .