Subject: 17834981; Broker CH Fabian Salfinger; Andreas Gabalier; 24/11/2018 20:00; Buyer wants to keep the e-tickets
From: Ashwinee Latchayya <[email-masked]>
To: Harpriya Walia <[email-masked]>
Date: Mon, 15 Oct 2018 14:06:59 +0530 (IST)

This has been taken care of by ECC. 

From: "Harpriya Walia" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Monday, 15 October, 2018 13:29:29 
Subject: 17834981; Broker CH Fabian Salfinger; Andreas Gabalier; 24/11/2018 20:00; Buyer wants to keep the e-tickets 

Ash, 

The Delivery Plan of this TID is SwissPost but the Power Seller sent printed e-ticket to the Buyer. 

Seller purchased tickets on other resale platform. The original seller did not want seller to resell the tickets again and is now in contact with the buyer from this transaction because this buyer had contacted the original seller using the ticket details. The buyer is now unsure if the tickets are correct/valid and contacted us. Seller will contact original seller to obtain the eticket files to fulfill with correct tickets but is worried the original seller might not hand them out - seller will get back to us with an update. The buyer also emailed seller directly because the buyer got the contact details from original seller. the buyer emailed informing us not to cancel the printed e-ticket as they fear getting RAG. 

ECC is working on the case. 

regards, 
harpriya