Subject: 2018/05/14, tid 16724434, Buyer - There was an issue with my tickets at the venue, 2018/05/12, fan seller, Inter vs Sassuolo, buyer almost rag
From: Martina Stura <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Mon, 14 May 2018 21:18:47 +0530 (IST)

Hi Ash, 

can we request a refund for this buyer? how much? 

He got tix but on their seats there was already someone for a previous purchase : seats were non consecutive, so buyer accepted compensation and took tix, but seller was sure sale was cancelled (our email told him so) and resold and repersonalize. 
The valid name change was actually of second buyer, but the stewarts took them to other worst seats. 

Thanks, 
Martina