Subject: Fwd: [IMPORTANT INFO] - FIFA World Cup 2018 Recap
From: Ashwinee Latchayya <[email-masked]>
To: Natalia Cabrera Castilla <[email-masked]>
Date: Mon, 14 May 2018 17:12:06 +0530 (IST)

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Sankarshan Rajan" <[email-masked]> 
Sent: Wednesday, 9 May, 2018 10:24:20 
Subject: Fwd: [IMPORTANT INFO] - FIFA World Cup 2018 Recap 

From: "Ashwinee Latchayya" <[email-masked]> 
To: "Narendra Singh Shekhawat" <[email-masked]> 
Sent: Tuesday, May 8, 2018 12:29:35 PM 
Subject: Fwd: [IMPORTANT INFO] - FIFA World Cup 2018 Recap 

From: "Brian Sexton" <[email-masked]> 
To: [email-masked] 
Cc: "Virat" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Worchuirin" <[email-masked]>, "Kritika Mirchandani" <[email-masked]>, "Subhojit Hati" <[email-masked]>, "Robert" <[email-masked]>, "Michelle Gubbins" <[email-masked]>, "Jelena Kalcuka" <[email-masked]>, "Maiwenn Gouthe" <[email-masked]> 
Sent: Thursday, May 3, 2018 3:07:30 PM 
Subject: FW: [IMPORTANT INFO] - FIFA World Cup 2018 Recap 

Hi all, please make sure to read this important information regarding the FIFA World Cup 

	

IMPORTANT INFO 

DATE 	

May 3 rd 2018 

TOPIC 	

FIFA WorldCup 2018 Recap 

DETAILS 	

FIFA World CUP 2018 RECAP -What do you need to know ? 

SELLERS: 

    * Yesterday we changed the MSBD for the all events and sent a communication to every seller by email. 
        * If a seller contact us, please explain to him that he needs to ship the tickets by the new MSBD displayed in My Account. 

	

	

		

		

Dear #{#SellerFirstName#}#, 	

	

We are contacting you regarding your sales for the FIFA World CUP 2018. 

As you may be aware, the event organiser has begun to release tickets, and you should therefore be receiving yours shortly. As this is an international event, with attendees coming from all over the world, it is vital that you send the tickets to your buyers as soon as you have them in hand. As a result, we have updated your shipping deadline. 

We therefore ask that you ship your tickets before XX, XX, 2018 so as to ensure that they are delivered to your buyers in plenty of time prior to the event. 

If you do not ship your tickets before this new deadline, we reserve the right to cancel your sale. Should this happen you will not receive payment, and may be charged extra costs that are incurred to find alternate tickets for your buyer. 

Thank you for your co-operation. 

Best regards, 
viagogo Team 	

BUYERS: 

    * Recently we informed the floor regarding new information on FANID and its electronic version. 
    * Yesterday we sent the below information to buyers: 

Dear #{#BuyerFirstName#}#, 		

		

		

We are writing to your regarding your purchase for #{#EventName#}# (Order #{#TransactionID#}#). 

It’s not long until the World Cup starts, and we bet you can’t wait! 

Tickets will be released in the coming weeks, so please ensure that the delivery address on your account is correct. You will be notified via email as soon as your ticket(s) have been dispatched. Alongside this, you can also track the status of your order at any time by clicking [ http://www.viagogo.co.uk/secure/TrackTransaction.aspx | here ] . 

Information regarding the "FAN ID" - electronic and paper versions 
All attendees are required to be in possession of a Fan ID alongside a match day ticket. The Fan ID permits the holder to enter Russia during the period of 4th June – 25th July 2018 exclusively. One Fan ID is required per attendee for all matches that they attend. 

Once you have the tickets you can apply for the Fan ID, which will be sent to you electronically, via e-mail. The electronic version of the Fan ID will grant you one-time visa-free entry into Russia. You will then need to pick up your paper Fan ID from a registration centre, which are located in every hosting city of the tournament, so as to be able to attend the event. 

Accessing the Stadium 
It is important to remember that the electronic copy of the Fan ID does not entitle the spectator access to the stadium, and therefore, once in Russia, you must collect your paper copy from a registration centre, prior to attending the event. 

We hope you find this email useful and that you have a great time! 

Best regards, 
viagogo Team 	

Reminder: 

    * Please remember to check the FIFA World Cup wiki page: [ https://viagogocorp.sharepoint.com/teams/cs/policies%20&%20procedures/Pages/0044.aspx | https://viagogocorp.sharepoint.com/teams/cs/policies%20&%20procedures/Pages/0044.aspx ] 
    * 
    * New blurbs have been created to answer buyer contacts – please remember to use them. 
    * FAQs for our customers will be up soon up to date as well. 

	

KB LINK 	

[ https://viagogocorp.sharepoint.com/teams/cs/policies%20&%20procedures/Pages/0044.aspx | https://viagogocorp.sharepoint.com/teams/cs/policies%20&%20procedures/Pages/0044.aspx ]