Subject: Fwd: [AUDIT RED FLAG]- Narendra.Shekhawat- TID16397816- Ownership
From: Viraat Joshi <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Mon, 14 May 2018 16:38:54 +0530 (IST)

Hi Ashwinee , 

Can you please discuss this case with Narendra and provide feedback to the agent . 

Please do so in 24 hours. 

Thanks 

Kind Regards 
Viraat Joshi 

From: "Brian Sexton" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]>, "Viraat Joshi" <[email-masked]> 
Cc: "Sinead Bartley" <[email-masked]>, "robert cosgrove" <[email-masked]> 
Sent: Monday, 14 May, 2018 16:15:41 
Subject: Fw: [AUDIT RED FLAG]- Narendra.Shekhawat- TID16397816- Ownership 

Hi Urvika/Viraat, 

Please review this case with Narendra and confirm once the coaching session is done. 

Kind regards, 

Brian 

From: Sinead Bartley 
Sent: 11 May 2018 16:41 
To: Robert Cosgrove; Brian Sexton 
Subject: [AUDIT RED FLAG]- Narendra.Shekhawat- TID16397816- Ownership 

Hi Both, 

Narendra has received a red flag for ownership. 

-Buyer claiming wrong tickets already determined by previous agent to be correct) 

-Replied advising working on it and someone will be in touch 

-Wrapped up 

From what I understand, Narendra is working on tier1 so should not have been responding to a wrong tickets case, but also as it was wrapped up, it was not appropriately managing the expectation of the buyer to say someone will be in touch when they won’t be. 

Regards, 

Sinead Bartley 

Quality Specialist 

Quality, Training & Content 

sinead.bartley3