Subject: TID: 16704464 T.e: 17 hours ago
From: Catalina Maria Ayerbe Lopez <[email-masked]>
To: Sagar Seth <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Date: Thu, 10 May 2018 15:38:40 +0530 (IST)

Hello 

This buyer said that he did not received the tickets on time. he said that the courier took longer to delivery the tickets and he missed the train to go to Lyon the city of the event. 
He is requesting to get a refund. is he entitled to get a refund? 

Can you please help me to confirm 

Thanks in advance 

Catalina