Subject: Fwd: TID: 16657850 BROKER ES - Pablo Alborán - T.E: 231 day(s), 9 hours away
From: Catalina Maria Ayerbe Lopez <[email-masked]>
To: Sagar Seth <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Date: Wed, 9 May 2018 20:22:44 +0530 (IST)

Hello All 

can you please help me with this case? 

Thanks in advance 

Catalina 

From: "Catalina Maria Ayerbe Lopez" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Monday, 7 May, 2018 20:03:22 
Subject: Re: TID: 16657850 BROKER ES - Pablo Alborán - T.E: 231 day(s), 9 hours away 

Ji any update about this case? 

From: "Catalina Maria Ayerbe Lopez" <[email-masked]> 
To: "Subhojit Hati" <[email-masked]> 
Sent: Friday, 4 May, 2018 15:04:30 
Subject: TID: 16657850 BROKER ES - Pablo Alborán - T.E: 231 day(s), 9 hours away 

Hi Ji 

the buyer is complaining because she has received downgrade tickets. she purchased tickets on this transaction: 16615567 but the transaction was substituted because the seller did not provided consecutive seats, the section that she purchased was: 102. Then in the new transaction 16657850 she received section: 118 and is so far away from the tickets that she had purchased. 

What I have to do in this case? The buyer is requesting to receive equivalent tickets. 

Thanks in advance for your help 

Catalina