Subject: Fwd: [IMPORTANT INFO] - Mobile Tickets - E-ticket URL
From: Ashwinee Latchayya <[email-masked]>
To: Ashwani Panicker <[email-masked]>
Date: Mon, 7 May 2018 14:10:08 +0530 (IST)

From: "Robert" <[email-masked]> 
To: "Viagogo Group" <[email-masked]> 
Cc: "Brian Sexton" <[email-masked]> 
Sent: Wednesday, February 21, 2018 11:39:12 PM 
Subject: Fwd: [IMPORTANT INFO] - Mobile Tickets - E-ticket URL 

	

IMPORTANT INFO 

DATE 	

21.02.2018 

TOPIC 	

Mobile Tickets - E-ticket URL 

DETAILS 	

[ http://wiki.viagogo.corp/display/CSK/Mobile+Tickets-+E-ticket+URL | E-Ticket URL ] 

For some events, we are allowing sellers to sell Mobile Tickets, these are called E-Ticket URL in our tools: the sellers upload unique links that allow buyers to download tickets on their mobile to enter the venue. 

1. Listing URL tickets 

· The seller selects the ticket type “Mobile Tickets”: 

· Then, as usual, the seller needs to select: 

o Number of tickets 

o Listing Split 

o Seating details 

o Face Value 

o Listing Notes if any 

o Price per ticket 

o Payment method for Getting Paid 

o Listing Guarantee Card 

· Once the seller clicks on “List Tickets”, the listing is available on the website. 

2. Buying URL Tickets 

· The tickets are advertised as regular tickets: 

· However, before the purchase , buyers are informed tickets will have to be downloaded on a mobile phone: 

· After placing the order, buyers receive the confirmation email: 

3. Fulfilling a URL Ticket order 

a. From My Account 

· As any sale, the order must be confirmed within 48 hours; 

· After confirmation, sellers can view the instructions to upload the URL links in order for their buyers to access the tickets: 

	

INSTRUCTIONS: 

To upload your ticket, click on 'Upload Ticket Links' and insert the full ticket link/URL into each box provided for each ticket, then click 'Save' 

Can’t find the link/URL? 

1. Got to the email sent from your Primary provider. 

2. For each ticket, hover over the ticket box in the email, right click and select “copy hyperlink” 

3. Paste the link/URL into the box “Upload Ticket Links”. 

· Click on Upload tickets links and paste the link(s) in the fields in consecutive order : 

· Click on “Save” to upload the ticket links against the order; 

· No further action is needed, the order gets updated to “Get Paid”: 

NOTE : The seller is not able to upload duplicated links, if they do, this error message will appear: 

b. From the inventory Manager 

· As any sale, the order must be confirmed within 48 hours; 

· After confirmation, the order goes to the section “Upload Ticket Links”: 

· When ready, the seller clicks on “Upload Ticket Links” and paste the URL link in the field in a consecutive order : 

NOTE : The seller is not able to upload duplicated links, if they do, this error message will appear: 

4. Downloading a URL Ticket 

· Once the seller uploads the ticket links, the buyer receives an email to explain the tickets are now available for download: 

· In My Purchases, the buyer can view the instructions to download the tickets: 

· A pop-up window opens with the instructions: 

	

INSTRUCTIONS : 

Your tickets have been made available as Electronic Mobile Tickets by the event organiser – please follow the instructions below to open and save the Mobile Ticket(s) to your smartphone. 

The tickets are “QR barcodes” that will need to be shown and scanned via a mobile device/smartphone (printed copies will not be accepted). 

Please download the app corresponding to your mobile phone: 

iPhone if you have an iPhone device, the app is already installed on your device. 

Android if you have an Android device 

windows phone if you have a Windows device 

Once you have downloaded the app, please use the links below to download the tickets onto your mobile phone. 

· When clicking on “Ticket x”, the e-ticket is downloaded. 

5. Tools 

a. CSL 

· Look at the delivery plan to identify E-ticket URL tickets: 

b. CSR 

· Look at the delivery plan to identify E-ticket URL tickets: 

6. Troubleshooting 

The buyer is having issues downloading the tickets 

· You cannot access the links via our tools to download the e-tickets, therefore to resolve this issues: you need to call the buyer ; 

· It will be easier and faster to help the buyer over the phone to guide them through their viagogo account and mobile phone 

· If the buyer is still unable to download the mobile tickets, take note of every details (step by step of what the buyer does, any error message, etc.) and contact your TL. 

The buyer claims they received wrong tickets 

· For security reasons, these tickets cannot be viewed from our tools; 

· If a buyer contacts you about receiving wrong tickets, request a proof using the blurb “Please provide proof of wrong tickets received”; 

· And follow the same process as with paper tickets: [ http://wiki.viagogo.corp/display/CSK/Wrong+Tickets | http://wiki.viagogo.corp/display/CSK/Wrong+Tickets ] 

The seller is having issues to upload the links 

· Guide the seller through the different steps to upload the URL links either on the website or IM 

· Only if the seller still cannot upload them, ask the seller to provide us with the links and contact your TL to upload them on behalf of the seller. 

	

KB LINK 	

[ http://wiki.viagogo.corp/display/CSK/Mobile+Tickets-+E-ticket+URL | http://wiki.viagogo.corp/display/CSK/Mobile+Tickets-+E-ticket+URL ]