Subject: [IMPORTANT INFO] - Noel Gallagher
From: Robert Cosgrove <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 2 May 2018 15:15:27 +0000

IMPORTANT INFO

DATE

02/05/2018

TOPIC

Noel Gallagher

DETAILS

Noel Gallagher - ID checks RAGs

Please be informed that for any order for Noel Gallagher where a buyer was RAG as a result of an ID check, sellers of these orders have been informed via email (please see template below) that they will be paid original face value for their tickets.

You do not need to take any action, payment team will take care of it.

If a seller contacts, please check if it is a case where this email was sent.

_______________________________________________________________________

Email sent to sellers for orders where buyers were Rag:

As you are aware, due to ID checks at the venue, your buyer was denied entry to the event.

It is perfectly legal to re-sell concert tickets and in our view, deliberate attempts by the event organiser to cancel the tickets of viagogo customers is highly unfair, and only punishes fans who have legitimately purchased tickets.

We appreciate that not only did you sell your tickets on our platform in good faith, but also sent them to your buyer on time. In recognition of this, we will go outside of our normal policy, and compensate you by paying you the original face value of your tickets.

We will arrange for your payment to be sent within the next three weeks, so please bear with us while we organise this. You will receive an email notifying you as soon as it has been processed.

We sincerely apologise for the delay in communicating this to you, and hope that you will continue to use our service in the future.

Any questions, please see your Tl
Thank you

KB LINK