Subject: Fw: [REMINDER] - Document Upload Blurbs
From: Brian Sexton <[email-masked]>
To: "[email-masked]'" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Maiwenn Gouthe <[email-masked]>, "Robert Cosgrove" <[email-masked]>
Date: Mon, 23 Apr 2018 09:18:50 +0000

REMINDER

DATE

23.04.2018

TOPIC

Document Upload Blurbs

DETAILS

DOCUMENT UPLOAD BLURBS

If you are telling a customer you’re going to send them an email (any of the ‘Document upload request’ blurbs)
so that they can send us a photo or documents:

DO NOT TELL THEM TO ‘REPLY’ TO IT.

·       EXPLAIN to them that there will be a link IN the email they need to click,

·       Example:

·       Explain that when they click the link, this will bring them to the ‘upload’ page for that order in their account and they may need to log in.

·       They then should click on ‘Choose one or more files’ button to attach the items.

NOTE – if they have more than one document / image to upload they
may find it easier to do this from a PC.