Subject: [REMINDER] - Emailing agents in Limerick directly - Don't do it
From: Brian Sexton <[email-masked]>
To: "[email-masked]'" <[email-masked]>
Cc: Maiwenn Gouthe <[email-masked]>, Robert Cosgrove <[email-masked]>, "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Jelena Kalcuka <[email-masked]>
Date: Sun, 22 Apr 2018 09:39:36 +0000

Hi all,

Just a reminder that you should not be emailing agents in Limerick directly, this includes seller support, payments, shipping investigation etc.

We have strict workflows and processes in place to ensure that everything is running smoothly, so we can monitor and assist and have records of all case-related communication so we can have an understanding of what has gone on throughout every case history.

For example if you need to contact seller support do not email the SS agent directly, you should follow the process, send an email to your FS who will then email me and I will send it to seller support so they can take action on the case. You are always CC'd in these emails so you can also see what is going on and take the appropriate action when needed. This process works because we are all aware of what is going on with the case, we can see when action is taken, who's taken the action and what action needs to be taken.

If an agent emails a seller support agent directly, we don't know what's happening and problems could occur.

This is of course the same for agents in Limerick too, they should not be emailing you directly either, because if they do we are not aware of what's going on and it can lead to miscommunication and mistakes. If an agent in Limerick or any other office contacts you directly, please flag it with me, Jelena or Robert.

Please keep this is mind.

Kind regards,

Brian