Subject: Fwd: Blocked Users - Update
From: Ashwinee Latchayya <[email-masked]>
To: Ekta Arora <[email-masked]>
Date: Thu, 19 Apr 2018 15:49:04 +0530 (IST)

From: "Subhojit Hati" <[email-masked]> 
To: "Viagogo Group" <[email-masked]> 
Sent: Wednesday, February 14, 2018 3:08:14 PM 
Subject: Fwd: Blocked Users - Update 

Team, 

Effective right now if you get any cases with blocked account, please email Brian to know the reason why it is blocked and then reply to the buyer accordingly. 

Please do not send 'BLOCKED BLURB' without checking the reason from Brian. 

Regards, 
Support Team 

From: "Brian Sexton" <[email-masked]> 
To: "Virat" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Kritika Mirchandani" <[email-masked]>, "Viney Stan" <[email-masked]>, "Subhojit Hati" <[email-masked]>, "Worchuirin" <[email-masked]> 
Cc: "Robert Cosgrove" <[email-masked]> 
Sent: Wednesday, 14 February, 2018 15:04:48 
Subject: Blocked Users - Update 

Hi, 

I have a small update from quality, could it please be communicated to the floor? 

The update is as follows: 

Whenever an agent receives a case and the buyer or seller is blocked they must email me to get the blocked reason because this is not visible in CSL, it’s only visible on the CSR system that I use and this blocked reason will affect how the agent replies to the buyer or seller. 

Kind regards, 

Brian Sexton 

[email-masked]