Subject: TID: 13935403 ; Buyer chasing ticket ; 90 days after the tickets were shipped
From: Ashwinee Latchayya <[email-masked]>
To: Virat <[email-masked]>
Date: Thu, 19 Apr 2018 12:26:57 +0530 (IST)

Hi Viraat, 

Buyer chasing tickets which were shipped on 18/09/2017 16:06. 

Buyer claims that she wasn't worried about the tickets because as per our website the tickets are supposed to be delivered a couple of days before the event. 

Previous agent has informed the buyer the following: problems must be reported within 90 days after the tickets are sent, otherwise they will no longer be covered by the viagogo guarantee. 

Can you advise ? 

Thank you, 
Ashwinee.