Subject: Fwd: TID: 16274561 ; Seller provided Proof of Purchase
From: Viraat Joshi <[email-masked]>
To: Deepankar Yadav <[email-masked]>
Cc: ashwinee <[email-masked]>, Brian Sexton <[email-masked]>
Date: Wed, 18 Apr 2018 18:15:22 +0530 (IST)

Hi Deepanker, 

Can you please check the proof sent to Ashwinee and assist her with the case. 

Thanks 

Kind Regards 
Viraat Joshi 

From: "ashwinee" <[email-masked]> 
To: "Viraat Joshi" <[email-masked]> 
Sent: Wednesday, 18 April, 2018 18:09:31 
Subject: TID: 16274561 ; Seller provided Proof of Purchase 

Hi Viraat, 

The seller has provided a proof of purchase in German which is quite hard for me to make out. 

Can this case be reassigned to a German agent ? 

The seller was charged as buyer was ragged. Seller provided proof of purchase (in German). 

Buyer also provided proof of RAG. 

Thank you, 
Ashwinee. 

From: "Customer Mail" <[email-masked]> 
To: "Ashwinee Latchayya" <[email-masked]> 
Sent: Thursday, April 12, 2018 9:00:29 PM 
Subject: Fw: transaction Nr.16274561 

Hi Ashwinee, 

Seller provided some proof for a case you were working on. 

Kind regards, 

Brian 

From: Yang Gao <[email-masked]> 
Sent: 11 April 2018 18:44 
To: Customer Mail 
Subject: transaction Nr.16274561 
Mimecast Attachment Protection has deemed this file to be safe, but always exercise caution when opening files. 

To whom it may concern, 

My transaction number is 16274561. In the attachment are the picture/scans of my tickets and receipt.It can prove that my tickets are bought from Augsburg FC offical website, so it is always valid and the buyer absolutely can use it to enter staduim. And I also send them to the buyer by UPS. 

I hope you could investigate my case quickly and finally give me a reasonable explain. I want to get my money back. 

Best wishes, 
Mr. Guo 

Subject: Mimecast Attachment Protection Instructions
From: <[email-masked]>
To: Customer Mail <[email-masked]>
Date: Wed, 11 Apr 2018 12:15:54 +0100

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FILE: Rechnung.pdf
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SENDER:  "Yang Gao" <[email-masked]>
SUBJECT: transaction Nr.16274561
SENT:    11 Apr 2018 11:44
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