Subject: Manchester and chelsea cannot relist blurb
From: Ekta VGG <[email-masked]>
To: Caleb Lundinga Lodi <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Date: Wed, 18 Apr 2018 11:49:14 +0530 (IST)

Once an order has been placed, viagogo is unable to offer cancellations or refunds. All purchases are non-exchangeable/non-refundable. 
Due to the regulations set by Chelsea FC , it is not possible to relist a ticket which has been purchased through viagogo. 
Please note that we cannot cancel and refund your original order if you are unable to relist your tickets. 
These restrictions are set by the club, not by viagogo, and we therefore cannot make exceptions. However, if your tickets are due to be picked up on the day of the match and you are unable to attend, do please contact us to change the collection name so that someone else may attend. 
Thank you for your understanding