Subject: Fwd: TID: 16448839- Subject: Buyer - There was an issue with my tickets at the venue - 2018/04/13- Fan Seller- Macklemore. (Buyer requests call back in french, best time to call morning hours.)
From: Viraat Joshi <[email-masked]>
To: ashwinee <[email-masked]>
Cc: Viney Stan <[email-masked]>, Anurag Pradhan <[email-masked]>, Brian Sexton <[email-masked]>
Date: Tue, 17 Apr 2018 13:05:32 +0530 (IST)

Hi Ashwinee, 

Can you assist in this case please : 

Buyer was RAG and previous agent unable to call as Buyer speaks only French . Please speak with the buyer and take over this case. 

Please mention in CIAN : Called buyer as buyer speaks French - case reassigned by Viraat. 

Thanks 

Kind Regards 
Viraat Joshi 

From: "Viney Stan" <[email-masked]> 
To: "Viraat Joshi" <[email-masked]> 
Cc: "Anurag Pradhan" <[email-masked]> 
Sent: Tuesday, 17 April, 2018 01:22:04 
Subject: TID: 16448839- Subject: Buyer - There was an issue with my tickets at the venue - 2018/04/13- Fan Seller- Macklemore. (Buyer requests call back in french, best time to call morning hours.) 

Hi Virat, 

The buyer here was RAGed. Agent here called buyer but he speaks only French. 
Can you please assign the case to French agent. 

Thanks in advance. 

Kind regards, 
Viney Stan 

From: "Anurag Pradhan" <[email-masked]> 
To: "Viney Stan" <[email-masked]> 
Sent: Monday, 16 April, 2018 22:08:25 
Subject: 2018/04/16- TID: 16448839- Subject: Buyer - There was an issue with my tickets at the venue - 2018/04/13- Fan Seller- Macklemore. (Buyer requests call back in french, best time to call morning hours.) 

Hi Support team, 

Buyer has reported RAG, had requested for proof said was not provided one and the tickets were scanned to be determined as void. 

Called buyer does not speak English. Please have a Frence agent call back this customer, best time to call morning hours. 

Kind regards, 

Anurag.